📦 Orders

How do I track my order? Can I cancel or change my order once it has been placed?

What is your return/ refund policy?

ReturnsIf you're not completely satisfied with your purchase, we offer a refund or exchange. This policy lasts for 30 days.Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have receive

How can I cancel my order?

As we ship orders within 1-2 days, and more often within 12 hours from order placement, it is possible that we won’t be able to catch your order before it's on its way to you. But if you want to cancel your order, please email us immediately with the

How can I edit my order?

Check your email for your order confirmation and respond to that email with how you would like to edit that order. If it has yet to be fulfilled, we can make the changes for you! You can always email us at [email protected] too

How can I track my order?

Ready to track your mushroom haul? We’ve got you covered! As soon as your order is on its merry way, we’ll zip an email over to you with a tracking link. Give it a click to see exactly where your package is on its journey to you. And hey, if you hit

I want to cancel my order, but it is already in transit. Is there anything I can do?

Once an order is in transit, it means it has already been dispatched from our warehouse and is on its way to you. Unfortunately, at this stage, we are unable to cancel or recall the shipment. However, we understand that situations change, and we’re h

My order is shipped, but tracking says “In Transit, Arriving Late.”

We know waiting can be a drag, especially when you're excited for your mushroom goodies. Sometimes, shipping routes have their hiccups, and your package takes a scenic route. Keep an eye on that tracking link for updates. If your order seems to be on

My order says delivered, but I still haven’t seen it.

Hmm, that’s strange! Sometimes the posties jump the gun and mark things as delivered a tad early. For example, once it arrives at your local post office and is given to the local post-person, it is sometimes marked 'delivered' while it's in their tru

Can I use a discount code after I have placed the order?

Oops, looks like that code wanted to join the party a bit late!. Sadly, our system is a stickler for timing and needs codes entered at checkout. But hey, hang onto that code for next time. And if you ever wrestle with applying a discount, give us a s